Support

Last updated October 26, 2026

Email support@vibreel.com and we'll get back to you within two working days. Tell us the email or phone number you sign in with, and for a problem with a video, which template you used.

A video failed

The credits go back to your balance automatically. Try again with a well-lit photo where the subject fills most of the frame.

I bought credits but don't see them

Open the credits screen and tap Restore purchases. If they still don't appear, email us with the date of the purchase.

Removing the watermark

Buying any credit pack removes the watermark from the videos you make after that purchase.

Deleting your account

Email us from the address on your account and we'll delete your account, your credits and your videos.